Terms of Service
Last updated: June 2026
1. Service Description
Aafiya Doc provides online video consultations with PMC-verified doctors across Pakistan. Consultations are intended for non-emergency medical concerns.
2. Not for Emergencies
Our service is not appropriate for medical emergencies. In an emergency, call 1122 (Punjab Rescue), 115 (Edhi) or 1021 (Rescue Sindh), or visit your nearest hospital immediately.
3. Doctor-Patient Relationship
A doctor-patient relationship is established only when a consultation occurs. The treating doctor exercises independent medical judgement; Aafiya Doc is the platform facilitating the consultation.
4. Prescriptions
Prescriptions are issued at the doctor's discretion and delivered via WhatsApp. They are accepted at pharmacies across Pakistan but may be subject to local pharmacy policies.
5. Fees & Refunds
Consultation fees are displayed before booking. If you are not satisfied with your consultation, contact us within 24 hours for a full refund — no questions asked.
6. Limitation of Liability
Aafiya Doc facilitates consultations but does not provide medical care directly. Maximum liability is limited to the consultation fee paid.
7. Changes to Terms
We may update these terms from time to time. Continued use of our service constitutes acceptance of the updated terms.
8. Contact
Questions about these terms? Reach us on WhatsApp at 0311-511-0464.