Question 1

Does Aafiya Doc offer in-clinic visits as well as online consultations?

Accepted Answer

Yes — both. You can consult a PMC-verified doctor by secure video call from home, or book a face-to-face in-clinic visit with selected doctors in Karachi, Lahore, Islamabad and Rawalpindi. On each doctor's profile you'll see whether they offer online video consultation, in-clinic visits, or both, along with their clinic city and fee. You choose the option that suits you when you book on WhatsApp — and you can switch between the two at any time.

Question 2

How much does a consultation cost — online and in-clinic?

Accepted Answer

Online consultations on Aafiya Doc start at Rs. 1,200 for a General Physician. Most specialist consultations — Dermatologist, Gynecologist, Child Specialist — fall between Rs. 1,500 and Rs. 2,500, and the exact fee is shown on each doctor's profile before you book. In-clinic visit fees are set by the doctor's own clinic and are confirmed on WhatsApp before your appointment. Either way there are no hidden charges, no booking fee, and the WhatsApp prescription is always included.

Question 3

Can I consult a doctor online from Lahore?

Accepted Answer

Yes. Aafiya Doc serves patients across all of Lahore — from DHA, Gulberg and Model Town to Johar Town, Bahria and the walled city. Because the consultation happens over a secure video call on WhatsApp, you can speak to a PMC-verified doctor from home in minutes, with no Lahore traffic, no parking and no waiting room. Several of our doctors also offer in-clinic visits in Lahore if you prefer face-to-face.

Question 4

Can I consult a child specialist online for my child?

Accepted Answer

Yes — and for most everyday concerns it's actually the easier, safer choice for both child and parent. Our PMC-verified child specialists (pediatricians) handle fever, cough, cold, diarrhoea, vaccination guidance, newborn feeding, sleep, growth and behaviour questions over video. The doctor prescribes medicine in the correct weight-based dose on WhatsApp. If your child genuinely needs a physical exam, the child specialist will tell you clearly.

Question 5

Do you provide a valid prescription after consultation?

Accepted Answer

Yes. After your consultation the doctor sends a signed digital prescription on their own letterhead with their PMC registration number, directly to your WhatsApp. It's accepted at pharmacies across Pakistan — Servaid, Dvago, D.Watson and your local medical store — exactly like a paper prescription from a clinic. You can show it on your phone or print it; both work the same way.

Question 6

Is online doctor consultation safe and effective in Pakistan?

Accepted Answer

Yes — for the vast majority of everyday concerns it is both safe and genuinely effective. Things like fever, flu, BP and diabetes follow-ups, skin issues, hair fall, period problems, anxiety, child colds and prescription refills can be diagnosed and managed very well over a clear video call. Every doctor you speak to on Aafiya Doc is PMC-registered and follows the same clinical standards they would in their hospital or private clinic. If anything actually needs hands-on examination, the doctor will tell you honestly and guide you to the right next step.

Question 7

How do I book an appointment with Aafiya Doc on WhatsApp?

Accepted Answer

It really is as simple as sending one message. Tap any Book Appointment or WhatsApp button on the site, choose your specialist and a time that suits you, and our team confirms your slot within minutes. You'll receive the video call link on the same WhatsApp chat before your appointment time. No app to download, no long forms — most patients are booked in under two minutes, even from a basic smartphone.

Question 8

Can I get a valid prescription from an online consultation?

Accepted Answer

Yes. After your consultation the doctor sends a signed digital prescription directly to your WhatsApp, on the doctor's own letterhead with their PMC registration number. Pharmacies across Pakistan — including chains like Servaid, Dvago, D.Watson and your local medical store — accept this just like a paper prescription from a clinic. You can show it on your phone or print it; both work the same way.

Question 9

What if my condition needs an in-person examination?

Accepted Answer

If during the call the doctor feels you genuinely need a physical examination, an ultrasound, or a procedure that cannot be done online, they will tell you straight away. They'll also recommend the right next step — whether that's visiting a lab for tests, seeing a specialist in person, or going to a hospital. Several of our doctors also offer in-clinic visits in Karachi, Lahore, Islamabad and Rawalpindi if you'd prefer face-to-face follow-up.

Question 10

Is my information private during a WhatsApp consultation?

Accepted Answer

Yes, fully. WhatsApp itself is end-to-end encrypted, and our doctors and staff are bound by the same patient confidentiality rules as any hospital. Your medical details, photos, prescription and history are only used to give you care — we never share them with family, employers, insurance companies or any third party. Sensitive consultations (women's health, sexual health, mental health) are handled with extra discretion.

Question 11

Can I consult a doctor at night or on weekends?

Accepted Answer

Yes. Aafiya Doc operates 7 days a week, including weekends and public holidays, with doctors available from early morning until late at night. Evening and weekend slots are actually the most popular — they're designed for working people, parents and students who can't take time off during the day. For child fever or sudden symptoms at night, a child specialist or GP is usually available within 15 minutes.

Question 12

What happens if I need a follow-up after my consultation?

Accepted Answer

Because everything is on WhatsApp, follow-up is genuinely simple. If you have a quick question about your prescription, a side effect, or how you're feeling a few days later, you can message the same chat and our team will get a response from the doctor — usually at no extra charge. If you need a full follow-up consultation (for chronic conditions like diabetes, PCOS or hypertension), you can book another slot with the same doctor in two minutes.

Question 13

Are Aafiya Doc's doctors really PMC verified?

Accepted Answer

Yes, every single one. Before any doctor is allowed to consult on Aafiya Doc, our team checks their PMC registration number against the official Pakistan Medical Commission register at pmc.gov.pk and verifies their qualifications and hospital affiliation. We display the PMC number openly on each doctor's profile so you can verify it yourself in 30 seconds. We do not list any unverified, foreign-unregistered or alternative-medicine practitioners.

Question 14

Can I switch from online consultation to an in-clinic visit?

Accepted Answer

Yes, easily. Several of our doctors run their own clinics in Karachi, Lahore, Islamabad and Rawalpindi and offer in-person visits as well. If you start with an online consultation and later want to see the doctor face-to-face, just tell our WhatsApp team and we'll arrange an in-clinic slot — your previous online consultation notes are passed on so you don't have to repeat your full history.

Question 15

What should I have ready before my video consultation?

Accepted Answer

Just a few simple things: a quiet, well-lit spot, your phone or laptop with a working camera, and your previous reports or medication boxes nearby if relevant. For skin or eye issues, take 2–3 clear photos in daylight and send them on the WhatsApp chat before the call. For chronic conditions, having your last lab report or BP/sugar readings ready makes the consultation much more useful. That's really all — no special setup needed.

Question 16

Is online consultation suitable for children and elderly patients?

Accepted Answer

Absolutely — these are actually the two groups who benefit the most. Bringing a feverish child or an elderly parent out in Karachi or Lahore traffic, into a crowded waiting room, is hard on everyone. With Aafiya Doc, a child specialist or GP can see them at home, on the parent's or family member's phone. We just ask that an adult is present during the call for both children and elderly patients, and have any current medications ready to show on camera.

Question 17

What if it's a medical emergency — should I still use Aafiya Doc?

Accepted Answer

No — please don't. Aafiya Doc is for everyday and non-emergency care. If you or someone with you is having chest pain, severe difficulty breathing, heavy bleeding, signs of a stroke, severe accident injuries, a seizure, or any other life-threatening symptom, go to the nearest hospital emergency room right away or call Edhi (115) / Rescue 1122 immediately. Once the emergency is stabilised, we're here for follow-up care and ongoing management.

Question 18

Do I need to download an app to consult a doctor?

Accepted Answer

No — that's the whole point. We deliberately built Aafiya Doc on WhatsApp because almost every Pakistani family already has it, knows how to use it, and trusts it. There's no app to install, no account to create, no password to remember. Your video consultation happens through a simple secure link the doctor sends in the same WhatsApp chat, and works on any smartphone.

Question 19

How is online consultation different from just searching my symptoms online?

Accepted Answer

Searching symptoms on Google or asking an AI can leave you more worried than informed — the same headache can show up as anything from dehydration to a brain tumour, with no way to know which applies to you. A real PMC-verified doctor looks at your actual symptoms, history, age, medications and lifestyle together, asks the right follow-up questions, and gives you a clear diagnosis and a proper signed prescription. In 10–15 minutes you get genuine, personal medical advice — not a guess.

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